Support

How do I create an account?

Tap Create account on the sign-in screen, choose a username, and use an email address you can access. You'll need to agree to the Terms & Conditions and acknowledge the Privacy Policy before your account is created.

I've forgotten my password.

On the log in screen choose “Forgotten your password?” and enter your account email. We'll send a secure link so you can set a new one.

Can I change my password?

Yes — open Settings and choose Change password while signed in.

How do I cancel MyFlow Pro?

Manage it through Apple App Store or Google Play subscription settings.

Does deleting MyFlow cancel my subscription?

No. Store subscriptions must be cancelled separately.

Where are payments and refunds handled?

Purchases made in the app are processed by Apple or Google. Refund requests are handled by the store you purchased through — MyFlow never sees or stores your full card details.

My Pro features haven't unlocked.

Restart the app so your entitlement can refresh. If it still doesn't appear, message us below with the store you purchased from and we'll check it.

How do I change my weekly split?

Open My split from the dashboard to edit your training days, add or swap exercises, and set per-exercise rest times.

Can I add my own exercises?

Yes — in the split builder you can create custom exercises and use them in any session.

Are my logged sets saved if the app closes?

Yes. An active session is saved as you log it and restored when you return.

How are my calorie and macro targets calculated?

They're estimated from the profile details you enter — age, sex, height, weight, activity and goal. You can override the calorie target manually in your profile at any time.

How accurate is the AI food estimate?

AI estimates and label/barcode scans are approximations, not verified nutritional data. Check anything important against the packaging or a reliable source.

Something isn't loading or looks broken.

Close and reopen the app, then check you're on a stable connection. If it persists, send us a message below describing what you were doing when it happened.

The barcode scanner won't open.

Camera access must be allowed for MyFlow in your device settings. You can always enter foods manually instead.

How do I delete my account?

Use the existing Delete Account feature in MyFlow.

Where do I find it?

Sign in, open Settings, and choose “Delete my account”. This permanently removes your account and your MyFlow data and cannot be undone.

What data do you hold about me?

Our Privacy Policy explains exactly what is collected, why, how long it's kept and the rights you have over it.